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Shipping typically takes 10-14 business days within the United States or United Kingdom. For international orders, shipping can take 12-20 business days, depending on the destination and customs processing times. You will receive a tracking number once your order has shipped so you can monitor its progress.

Yes, we ship worldwide. International shipping times and costs vary by destination. All shipping fees include applicable taxes and duties, so you will not be required to pay any additional customs charges, import taxes, or fees upon delivery.

We accept PayPal. You can also securely pay using Visa and Mastercard through PayPal's checkout system.

All payments are processed securely to protect your personal and payment information

Because our products are personalized and handmade, we do not accept returns or exchanges due to a change of mind or incorrect information provided by the customer. However, if your order arrives damaged, defective, or incorrect due to our mistake, please contact us within 7 days of delivery, and we'll be happy to help.

Yes. Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this link to track your shipment directly from our website or through the carrier’s tracking page.

Yes. We offer expedited shipping for a flat rate of $75. All taxes and duties are included, and no additional payment is required upon delivery.

If your order has not yet shipped, we can update the shipping address. Please contact us as soon as possible with the correct details. Unfortunately, once an order has been shipped, we are unable to make any address changes.

Shipping costs are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions - please subscribe to our newsletter to stay updated on our latest offers.

You may request changes or cancellations before production begins. Since all items are made to order, we are unable to cancel or modify orders that have already entered production or have been shipped.

Please contact us through our website or email us at hello@shmilystudio.com within 7 days of receiving your order. Include your order number along with clear photos or videos of the issue so we can review your request and provide the best solution.