Shipping Policy

Thank you for shopping with us! Every item is carefully handcrafted and made to order. Please review our shipping policy below before placing your order.


Total Delivery Time = Processing Time + Shipping Time


If your order has passed the estimated shipping date and you have not received your tracking information, please contact us at hello@shmilystudio.com. We'll be happy to check the status of your order and assist you as quickly as possible.


Order Processing

All of our products are made to order, and production begins as soon as your order is placed.

  • Processing Time: 3–5 business days
  • Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been completed, it will be carefully packaged and prepared for shipment.


Shipping Time

All orders are shipped from Hanoi, Vietnam.

After your order has been dispatched, the estimated delivery time is approximately 2 weeks, depending on your destination and local postal service.

Please note that shipping times are estimates and may vary due to circumstances beyond our control, including: customs clearance, weather conditions, peak holiday seasons, carrier delays and local postal service operations

We appreciate your patience and understanding should any unexpected delays occur.


Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, allowing you to follow your package every step of the way.

Please allow up to 48 hours for the tracking information to become active after you receive your shipping confirmation.


Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

If you notice an error, please contact us as soon as possible. We will do our best to update your shipping information before your order is dispatched. Unfortunately, we cannot guarantee address changes once an order has entered production or has been shipped.

We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.


Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Any customs duties, taxes, or import charges are the responsibility of the customer.


Lost or Delayed Packages

If your tracking information has not been updated for an extended period or your package appears to be lost in transit, please contact us. We will gladly assist you by working with the shipping carrier to investigate the shipment.

While we will do our best to help resolve any shipping issues, we cannot guarantee delivery dates once a package has been handed over to the carrier.


Contact Us

If you have any questions about your order or our shipping policy, please don't hesitate to contact us.

Email: hello@shmilystudio.com

We are always happy to help and will respond as quickly as possible.