Return Policy

By placing an order with us, you acknowledge that you have read, understood, and agreed to the following Return Policy.

Because each of our products is carefully handcrafted and made to order, we are unable to accept returns or exchanges for reasons such as a change of mind, incorrect size selection, or personal preference.

However, your satisfaction is very important to us. If your order arrives damaged, defective, or incorrect due to our mistake, we will gladly make it right.


Returns & Replacements

You may request a replacement if:

  • You received the wrong item.
  • Your item arrived damaged during transit.
  • Your item has a manufacturing defect.
  • Your order does not match the personalization details you approved or submitted.

Requests must be submitted within 7 days of the delivery date.


How to Request a Replacement

To request a replacement, please contact us through our website or email us at hello@shmilystudio.com and provide the following information:

  • Your order number.
  • A brief description of the issue.
  • Clear photos or videos showing the problem, including the product, packaging, and shipping label (if applicable).

Our support team will review your request within 3 business days.

If your claim is approved, we will provide a replacement at no additional cost. Depending on the situation, we may also offer another suitable solution without requiring you to return the original item.


Non-Returnable Items

Due to the personalized nature of our products, we cannot accept returns or exchanges for:

  • Personalized or custom-made items unless they arrive damaged, defective, or incorrect due to our error.
  • Orders with personalization details provided incorrectly by the customer, including spelling, names, dates, or color selections.
  • Items that have been used, altered, or damaged after delivery.
  • Requests submitted more than 7 days after the delivery date.


Order Cancellations

Since production begins shortly after an order is placed, cancellation requests can only be accepted before production has started.

If your order has already entered production or has been shipped, it can no longer be cancelled.


Refunds

Refunds are only issued when a replacement is not possible or in other exceptional circumstances approved by our support team.

If a refund is approved, it will be processed to your original payment method. Please note that the time required for the refund to appear in your account depends on your payment provider.


Contact Us

If you have any questions regarding our Return Policy or need assistance with your order, please contact us through our website or email us at hello@shmilystudio.com.

We are committed to providing the best possible service and will do our best to resolve any issues promptly and fairly.