Personalized Pet Fur Keepsake Box: Engraved Wooden Pet Memorial
Personalized Pet Fur Keepsake Box: Engraved Wooden Pet Memorial
Product details
Shipping & returns
♥️ How to Order
1. Choose your preferred customization option.
- Box Carving
- Blank Box
2. Enter your pet's name and date (optional) in the personalization box.
3. Add the item to your cart and complete checkout.
Please review your personalization carefully, as your keepsake box will be customized exactly as submitted.
📌 Notes
Because every keepsake box is handcrafted from natural wood, slight variations in wood grain, color, and engraving are part of its unique character, making each piece truly one of a kind.
Made to order: Production begins as soon as your order is placed. Please allow 3–5 business days for production. Estimated delivery is approximately 2 weeks after dispatch, depending on your location.
Once your order has been shipped, you'll receive a tracking number so you can follow its journey to your doorstep.
Thank you for allowing us to create something meaningful for your family.
❤️ Lovingly handcrafted in Vietnam.
1. SHIPPING POLICY
⏱️ Delivery Timeline
- Total Delivery Time = Processing Time + Shipping Time.
- Processing Time: 3–5 business days (Monday–Friday, excluding weekends & holidays).
- Shipping Time: Approximately 2 weeks (subject to customs, weather, peak seasons, carrier delays, etc.).
- Shipping Location: Hanoi, Vietnam.
🚚 Order Tracking
- Confirmation Email: Sent with a tracking number once dispatched.
- Activation Time: Please allow up to 48 hours for tracking info to become active.
📍 Shipping Address & Extra Fees
- Address Changes: Contact immediately if there’s an error. Changes cannot be guaranteed once an order enters production or is shipped.
- Customs & Taxes: Customers are responsible for any import duties, taxes, or customs charges.
2. RETURN POLICY
🚫 General Return Policy
- No Returns/Exchanges: Because items are handcrafted and made to order, returns or exchanges for change of mind, wrong size, or personal preference are not accepted.
- Exceptions: Replacements are provided if the item is damaged, defective, or incorrect due to company error.
🔄 Replacement Conditions & Process
- Eligible Scenarios: Wrong item received, damaged during transit, manufacturing defects, or doesn't match approved personalization.
- Deadline: Requests must be submitted within 7 days of delivery.
- How to Claim: Email hello@shmilystudio.com with your order number, brief description, and clear photos/videos (product, packaging, shipping label).
- Response Time: Claims are reviewed within 3 business days. Approved replacements (or alternate solutions) are provided at no extra cost.
⛔ Non-Eligible Items
- Custom/personalized items (unless defective or company error).
- Orders with incorrect details provided by the customer (spelling, names, dates, color).
- Items used, altered, or damaged after delivery.
- Requests made after the 7-day window.
❌ Cancellations & 💳 Refunds
- Cancellations: Only allowed before production starts. Once in production or shipped, orders cannot be cancelled.
- Refunds: Issued only if a replacement is not possible or in exceptional approved cases. Refunds are processed back to the original payment method.
Personalized Pet Fur Keepsake Box: Engraved Wooden Pet Memorial
1 - Send Us Your
Personalization Request
2 - We Create
Your Design
3 - We Handcraft Your Piece
4 - Quality Check
& Delivery
2-5 mins
Within 24 hours
2-4 days
Ships after completion